Improvement Office
Curating better ways of working.
Less noise. More clarity.
Organisations grow. Processes grow with them. Not always in the right direction.
Steps get added. Workarounds appear. Information spreads out. Systems are never fully used. And some work simply stays because it has always been done that way.
I look again at what is there, take out what isn't needed and set up what remains more intelligently.
Most inefficiency doesn't look like inefficiency.
- The extra step everyone now considers normal.
- The spreadsheet living next to the system.
- The monthly report rebuilt by hand every single time.
- The information that is easy to find, as long as you know who to ask.
- The check nobody can quite explain any more.
If something could be smarter, why are we still doing it this way?
Processes
Set up simpler and more logically.
Information
Structured and genuinely usable.
Systems
Get more out of what is already there.
Automation
Take out manual work where it makes sense.
Implementation
Make sure an improvement actually works, and keeps working.
When an improvement leads to a new or changed structural role, I can stay involved in the recruitment process, using my knowledge of the process and the role to help assess which candidate fits best.
Collect. Unify. Remove. Arrange. Test. Embed.
First understand what is there. Then take out what isn't needed, give what remains a logical place, test it in practice and embed what works.
- C
Collect
Make visible what exists.
- U
Unify
Bring together what belongs together.
- R
Remove
Eliminate what isn't needed.
- A
Arrange
Give what remains a logical place.
- T
Test
Put it into practice.
- E
Embed
Refine what works and make it the new normal.
- Don't automate what you can eliminate.
- Simplicity before technology.